Sr Director-Professional & Support Services

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Sr. Director, Professional & Support Services provides administrative oversight to a number of the facility's professional services and support departments. Ensures that the overall mission and goals are achieved by participating in the formulation of clinical objectives, services, policies, and procedures. Supports patient and family centered initiatives enhance the mission of the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Sr. Director, Professional & Support Services provides administrative oversight to a number of the facility's professional services and support departments. Ensures that the overall mission and goals are achieved by participating in the formulation of clinical objectives, services, policies, and procedures. Supports patient and family centered initiatives enhance the mission of the hospital. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Develops and implements a participatory strategic planning process for the areas under the direction of this position.
• Provides direct oversight and leadership in the development of evidence-based standardization of system clinical processes and standards for areas of responsibility. Ensures that patient and family centered initiatives are achieved.
• Provides leadership in the oversight and improvement of clinical and support services operations to ensure the delivery of quality, patient and family-centered care.
• Responsible for establishing and monitoring performance expectations in areas of responsibility.
• Acts as advisor and mentor to next level of leaders to promote success in their major responsibilities and to help them achieve growth.
• Develops strong physician/administrator relationships and partnerships to facilitate evidence-based standardization of clinical processes.
• Prepares budgets and demonstrates fiscal accountability for department resources including human resources, equipment, supplies, and contracted services. Ensures the assigned areas of responsibility achieve outcomes within allocated resources.
• Investigates new developments in healthcare practice and technique and recommends programs for specific patient care needs.
• Ensures compliance with standards and regulations from local, state and federal governments.
• Directs or provides oversight for the activities of Associates reporting to the operational and support areas; monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups.
• Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, and demonstrated throughout their employment.
• Enhances and strengthens working relationships between the areas of responsibility and those departments that provide a variety of services.
• Maintains close liaison and positive working relationships with hospital administration, corporate leaders, aligned physician practices, and other Associates in the pursuit of the resolution of problems relating to the areas of responsibility.
• Develops innovative solutions to successfully achieve desired outcomes; builds and leads a culture of innovative service delivery.
• Supports and participates in the achievement of hospital goals established annually.
• Pursues or participates in business development activities in accordance with organizational strategy.

Education/Formal Training Requirements

• Required - Master's Degree Healthcare Administration
• Preferred - Bachelor's Degree Business Administration
• Preferred - Bachelor's Degree Healthcare Administration
• Preferred - Master's Degree Business Administration

Work Experience Requirements

• Required - Progressive leadership 3-5 years

Knowledge, Skills and Abilities

• Knowledge of healthcare with successful record of resolving critical issues, contribution to business unit/area development, and improved operational efficiencies.
• Ability to understand and prepare complex written materials, such as business plans.
• Excellent communication skills including a high degree of professionalism and personal presence.
• Expertise in skills of planning, budgeting, resource allocation and management, and building collaborative teams.
• Ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.
• Possesses good analytical and problem solving skills.
• Demonstrates initiative, flexibility, integrity and diplomacy.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems.
• Skill in negotiating with and between individuals and groups of people, including Associates, management, and physicians.
• Experience in strategic planning and the preparation, implementation and monitoring of operating budgets.
• Sound judgment sufficient to ensure the integrity of clinical operations and to provide exemplary leadership in the development of teamwork among clinic staff, as well as in setting performance and motivational standards for Associates.

Supervision Provided by this Position

• Directs the functional leaders in assigned areas. Manages directly or indirectly the clinical leaders, clinical and professional staff, support services staff, and administrative support staff in assigned areas.
• Professional Services areas: Lab/Blood Bank, Rehab Services, I/P and O/P Cardiac Rehab, Respiratory Therapy, EEG, and other areas as assigned
  Support Services areas: Material Services, EVS, Transport, Food, Security, and other areas as assigned

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.