VP - Services Integration

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The VP of Services Integration translates system strategy into measurable operational performance and ensures alignment across clinical, administrative, and support functions. The VP of Services Integration will champion patient access, throughput optimization, workforce productivity, and service line growth while fostering a culture of accountability, collaboration, and continuous improvement. The VP of Services Integration is an executive leader responsible for driving operational excellence across the enterprise. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The VP of Services Integration translates system strategy into measurable operational performance and ensures alignment across clinical, administrative, and support functions. The VP of Services Integration will champion patient access, throughput optimization, workforce productivity, and service line growth while fostering a culture of accountability, collaboration, and continuous improvement. The VP of Services Integration is an executive leader responsible for driving operational excellence across the enterprise. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Operational Performance & Throughput Drive performance across hospitals and ambulatory operations to meet or exceed system goals. Optimize patient flow (ED throughput, inpatient LOS, discharge efficiency) through oversight of the Integrated Operations Center (IOC). Improve OR utilization, block management, and procedural capacity. Standardize operations across facilities to reduce variation. Oversee productivity metrics and workforce optimization.
• Financial Stewardship Accountable for operating margin and expense management across assigned areas. Ensure achievement of budget targets and cost improvement initiatives. Lead operational components of enterprise performance improvement programs. Monitor labor cost per adjusted discharge and service line contribution margins. Collaborate with Finance to develop sustainable growth models.
• Quality, Safety & Regulatory Compliance Partner with Chief Quality Officer, Medical and Nursing leadership to drive clinical excellence.
• Growth & Strategic Execution Implement enterprise strategic initiatives across operations particularly around access. Support service line expansion and access growth initiatives. Evaluate operational feasibility of new programs and partnerships. Collaborate with physician leaders on operational alignment.
• Leadership & Culture Foster accountability through transparent performance dashboards. Lead change management efforts across complex environments. Promote a culture of service excellence and patient-centered care.
• Performance Metrics Success in this role will be measured by: Operating margin and expense targets Adjusted admissions and procedural growth ED length of stay Inpatient length of stay OR utilization rates Labor productivity metrics Quality and safety indicators Access metrics (new patient lag, appointment availability) Associate engagement scores

Education Qualifications

• Master's Degree Business Administration/Management
• Master's Degree Healthcare Administration

Experience Qualifications

• A minimum of ten (10) years’ progressive hospital/healthcare experience with a verifiable record of career progression. Demonstrated achievement of strategic and operational change in a medical center environment.

Skills and Abilities

• A track record of leadership effectiveness, strong business acumen, and a demonstrated history of achieving results through collaboration, strong influence, and communication.
• Must be able to foster innovative approaches in a complex system, provide strategic thought leadership, exhibit strong influence over change processes, and measure and evaluate the effectiveness of programs and initiatives.
• Outstanding leadership and interpersonal skills, with the ability to effectively build relationships and influence at all levels of the organization including physicians.
• Demonstrated ability to coordinate, plan, and execute complex projects with a focus on results.
• Outstanding consultation, coaching, and listening skills with the ability to effectively establish trust and credibility.
• Demonstrates the ability to delegate effectively and establish clear guidelines for accountability.
• Understands and prepares complex written materials, such as proposals, executive summaries, business plans, and policies and procedures.
• Establishes performance levels and service standards in each area of oversite to ensure productivity meets or exceeds service and quality standards with a focus on providing exceptional customer service.
• Proven ability to analyze data and information to identify problems and opportunities, and develop recommendations, solutions, and interventions that reflect good business judgment and support the organizational values.
• Progressive administrative and operational experience in organizations where in-depth knowledge of planning, marketing, operations, finance, and information systems has been demonstrated.
• Extensive knowledge of the healthcare industry and relevant trends.
• Knowledge and understanding of strategic and business planning concepts and practices, and ability to make effective presentations to diverse groups. Successful experience in affecting operating efficiencies in a clinical setting.
• Experience in long-range strategic planning and the preparation, implementation, and monitoring of operating budgets.

Supervision Provided by this Position

• Manages assigned Associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.